Returns & Exchanges
At CUPPA, we strive for complete satisfaction with every sip; however, due to the perishable nature of our food products, we can only accept returns on damaged or incorrect items within 14 days of delivery.
Contact Support
Email our customer care team at [email protected] with your order number and a photo of the damaged or incorrect item.
Verification
Our quality assurance team will review your request within 48 hours to ensure it meets our safety and hygiene return standards.
Return Shipping
If a physical return is required, we will provide you with a prepaid shipping label to send the product back in its original packaging.
Refund Processing
Once approved, a full refund or replacement will be issued to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing